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The starting question is who controlled the part of the premises where the fall happened: not always the name over the door, and frequently not the registered owner. A customer, a hotel guest or a patient is owed the occupier's duty; someone visiting a friend may be a bare licensee, owed much less. That a hazard existed does not by itself prove negligence. The hazard is removed before it can be recorded.
A wet floor, a broken step, an unlit stairwell
These are the claims people are most embarrassed to bring and the ones where the evidence disappears fastest. A spill is mopped within minutes of the fall. A loose paving slab is cemented the following morning. The member of staff who helped you up has left by the time anybody asks for their name.
None of that is sinister. A shop that mops a floor after somebody has fallen on it is doing the sensible thing. It is simply the reason that what you do in the first hour matters more here than in any other kind of accident.
What to send us in a first enquiry
The facts first: the date, the exact place, and what was on the floor or wrong with the step. The name of the business and of anyone you spoke to, so we can run a conflict check, and whether an incident form was filled in. If you fell in the communal part of a block of flats, tell us whether it is managed by a committee.
Once we confirm we can act: any photograph taken before the place was cleaned or repaired, your copy of the incident form, and the first medical record. Keep them safe in the meantime rather than sending them now.
If you fell on a wet floor or a broken step, tell us the date, the exact place and what was on the floor or wrong with the step, at office@kleanthousplatis.com, or the enquiry form. We reply within one business day.
Who is answerable
Whoever controlled the place
The starting question is who was in control of the part of the premises where it happened. That is not always the person whose name is over the door, and it is frequently not the registered owner of the building.
The duty itself is in section 51(2) of the Civil Wrongs Law, Cap. 148, which says who owes a duty not to be negligent and to whom. The occupier of immovable property owes it to every person lawfully there. The owner and the occupier owe it jointly, as regards the maintenance and repair of the property, to persons outside it, which is the provision that answers for a piece of masonry or a sign that falls into the street. And as between a landlord and a tenant, the occupier's duty to the owner is subject to the terms of the lease, so the division of responsibility on leased premises is read out of the lease and the section together rather than assumed.
- The business occupying the premises: the shop, hotel, restaurant, gym, clinic or supermarket
- The owner of the building, where the defect is in the structure rather than in the way the business was run, and where the owner and the occupier are different people
- The management committee of a jointly owned building, where the accident happened in a communal area such as an entrance, a stairwell, a lift lobby, a car park or a pool
- A contractor who was carrying out works, cleaning or maintenance at the time
- A public authority, where the place is a road, a pavement, a park or another public space
In detail: owners, visitors and the legal framework
Where the place is a pavement or a road, the statute that puts it in a municipality's hands is the Municipalities Law 52(I)/2022. Its section 2 defines a road to include a square, a street, a path, a cul-de-sac, a passage, a pedestrian way, a pavement or a public space, and section 43(2)(a)(v) places within a municipality's fields of competence the studies for the construction, maintenance, cleaning, lighting and use of roads, bridges, pavements, pedestrian ways and cycle lanes within its boundaries, control of their construction, alteration, closing or change of direction, and the prevention of any obstruction of their free use. That is the competence; whether it was breached on a particular day is still decided under Cap. 148 on the evidence. The Law lays down no special notice requirement and no shortened limitation period for a claim of this kind, so the ordinary position applies. A challenge to a decision of the authority is a different route altogether, with its own seventy five day period under Article 146 of the Constitution. And where the person whose acts or omissions cause a nuisance, or the owner or occupier of the premises, is unknown or cannot be found, section 127 allows the court's abatement order to be addressed to the municipality and executed by it.
The distinction between the owner and the occupier is worth settling early, because it decides both who the claim is against and whose insurer responds. In a leased shop or a rented apartment they are different people with different responsibilities, and each will point at the other.
There is a second distinction in the same section that decides how much is owed, and it is not widely known. Cap. 148 separates a person lawfully on premises from a bare licensee, and to a bare licensee the occupier owes no duty at all as to the condition, maintenance or repair of the property, beyond warning of a concealed or unobserved danger the occupier knows of or must be taken to know of. The section defines the term rather than leaving it to argument: a bare licensee is someone who enters lawfully otherwise than in connection with work in which the occupier has an interest, or in the lawful performance of a public duty, and it expressly includes guests who are not there for reward.
Which side of that line a person falls is therefore worth more than it looks. A customer in a shop, a hotel guest, a patient at a clinic and a member at a gym are not bare licensees, because they are there in connection with work in which the occupier has an interest. Someone visiting a friend, or crossing private land by permission, may be. Where you were going and why is not small talk when we take the details, and it is a reason not to describe your own visit loosely to an insurer before taking advice.
Communal areas in jointly owned buildings have a named answer. Section 38KZ(1) of the Immovable Property (Tenure, Registration and Valuation) Law, Cap. 224, puts the duty to keep the common property in good condition and working order, and to maintain it, on the management committee. And section 38KST(2) provides that the committee may sue and be sued in respect of any matter concerning the common property or the common building, so it is capable of being a defendant in its own right. The claim of an injured resident or visitor is still a negligence claim under Cap. 148, decided on what the committee knew and what it did about it, which is why it matters whether anyone had complained of the same thing before. Tell us whether there is a committee and whether common expenses are collected. The firm's guide to common expenses and communal areas deals with how those buildings are run.
Where the thing that caused the injury was itself built, altered or extended, the permit position under the Streets and Buildings Regulation Law, Cap. 96 is a question worth asking. A staircase, a mezzanine, a balcony rail or a pool enclosure built without the permit that Cap. 96 requires is a fact about the premises that the occupier will already know and that a search may reveal. Two qualifications belong with that. It does not decide the claim, because causation still has to be proved. And section 4B allows the Minister, by reasoned order published in the Official Gazette, to exempt defined categories of structure from the requirement to obtain a permit at all, with a building so exempted treated as a permitted building, so the absence of a permit is a question to ask rather than an answer in itself.
The permit file for a particular premises is held by the Director of Development Licensing of the District Self-Government Organisation, and it can be asked for in writing. Under section 3(1) of the Access to Information of the Public Sector Law 184(I)/2017 any person may request information held by a public authority, and section 8(1) gives the applicant the right to be told in writing whether the authority holds what was asked for and, where it holds it and the information is accessible, to receive it. That route has a limit worth knowing before it is used: section 3(2) takes personal data outside the Law altogether, whether the applicant is the data subject or a third party, and sends it to the data protection legislation instead. Once proceedings have started the same material can also be sought by an order for discovery.
Evidence
The first hour decides most of it
In this category, more than any other, the hazard itself is removed before it can be recorded.
- A photograph of the hazard itself, in place, before it is cleaned or repaired, with something in shot that shows the scale and the location
- Photographs of the surrounding area: lighting, signage, whether a warning cone was present, and the surface underfoot
- The incident form the business fills in, and a copy of it. Ask for the copy at the time. It is much harder to obtain afterwards
- The name of the manager or member of staff who dealt with it
- Recorded footage, which most retail and hotel premises have and which most systems record over within days. A written request to preserve it, made early, is the single most useful step in this kind of claim
- The names and telephone numbers of anyone who saw it, including other customers
- The footwear you were wearing, kept as it was
- The first medical attendance, and the receipts for everything spent afterwards
Two things that are frequently in issue are how long the hazard had been there and whether anybody had checked. Cleaning schedules, inspection records and staff rotas are documents that may exist, and they are documents held by the other side. That is a further reason for making the request in writing early rather than raising it for the first time in proceedings.
What the claim covers, and the time you have
A claim covers the injury and its documented consequences. The heads of loss usually examined are set out in the firm's guide, Personal Injury Claims in Cyprus. In falls, the practical difficulty is more often proving the state of the premises than proving the injury, which is why the photographs matter so much.
A claim for damages for personal injury must generally be brought within three years under the Limitation of Actions Law 66(I)/2012. Under section 6(2) the period runs from the day the cause of action was complete, or from the day the injured person came to know of the injury where that was later. Where the person injured was a child, different rules can apply, and that is a question to put early rather than late. Section 27Α of the same Law suspends the limitation period for negligence and breach of statutory duty for thirty nine months from the day the 2021 amending law came into force, so the three years is not by itself the answer to whether a claim is in time.
A claim brought late is not always over. Section 6(3) gives the court a discretion, in a claim for bodily injury or death, to decide that the limitation provisions do not apply, weighing the reasons for the delay, how long the injured person was unable to deal with the case, what they did to obtain the material they needed, how the defendant responded, and what the delay has done to the evidence. It is a discretion and not an entitlement, and it cannot be exercised more than two years after the period expired.
Questions we are asked
I did not report it at the time. I was too embarrassed.
That is the ordinary reaction and it is not fatal. Go back, or write, and report it now, with the date and the exact place. Then write your own account while you still remember it. What you lose by not reporting at the time is the business's own contemporaneous record, which is a reason to ask for the footage quickly.
They asked me to sign something before I left.
Send it to us, or send us a photograph of it, before you sign anything further. An incident form recording what happened is one thing. A document that records an agreement about what will happen next is a different thing entirely, and the two are not always easy to tell apart at the time. The difference matters because the second kind is a contract: a receipt, a discharge or a settlement binds you once it satisfies section 10 of the Contract Law, Cap. 149, and it is set aside only on the grounds that Law provides, coercion under section 15, undue influence under section 16, fraud under section 17, misrepresentation under section 18, or common mistake as to a material fact under section 21.
It happened in the communal area of my own block.
Then the question of who is responsible for maintaining that area arises, and the answer usually involves the management committee and the way the building is run rather than any individual owner. Tell us whether there is a committee, whether common expenses are collected, and whether anyone had complained about the same thing before.
My child was hurt.
Different rules can apply to the limitation period where the injured person was a child at the time, and the question of who brings the claim is also different. Do not treat either as settled without asking. Bring the same evidence: photographs, the incident record and the medical notes.
I slipped in a supermarket. Who is the claim against?
The first question is who controlled the spot where it happened, which may be the business occupying the premises, the owner of the building where the defect is structural, or a contractor carrying out works or cleaning. The basis of the claim remains negligence, a civil wrong under section 51 of the Civil Wrongs Law, Cap. 148. That a hazard existed does not by itself prove the occupier fell below the standard required, which is why the system for inspection and cleaning, and what it recorded on the day, decides most of these claims.
There was a "caution, wet floor" sign. Does that end it?
No. The presence or absence of a warning is one piece of evidence, photographed and weighed with everything else, and it does not decide the case on its own. The question is still whether the occupier fell below the standard of care the circumstances required. Where the responsibility is partly yours, section 57 of Cap. 148 reduces the damages by your share rather than defeating the claim.
It happened on a pavement or in a public space.
Then who was responsible for that particular spot is asked at the outset, and it may be a public authority, a municipality or a contractor carrying out works. For a municipality, the Municipalities Law 52(I)/2022 defines a road in section 2 to include a pavement and a public space, and section 43(2)(a)(v) places within its fields of competence the study for the construction, maintenance, cleaning, lighting and use of roads, bridges and pavements within the municipal boundaries, and the prevention of obstruction of their free use. The Law lays down no special notice requirement or shortened period for a civil claim, so the ordinary limitation position applies, but a challenge to a decision of the authority is a different route with the seventy-five day period of Article 146 of the Constitution.
How long do I have to claim after a fall?
Three years, under the Limitation of Actions Law 66(I)/2012. Section 6(2) runs the period from the day the cause of action was complete, or from the day the injured person knew of the injury if that was later, and section 6(3) gives the court a discretion not to apply the limitation provisions to a claim for personal injury or death, a discretion not exercised more than two years after the limitation date. In practice the evidence in this category is lost in days rather than years, so tell us the date and the place first. Section 27Α of the same Law suspends the limitation period for negligence and breach of statutory duty for thirty nine months from the day the 2021 amending law came into force, so the three years is not by itself the answer to whether a claim is in time.
Written on this subject
Personal Injury Claims in Cyprus: Liability, Evidence and Damages
Personal injuryCommon Expenses and Communal Areas in Cyprus: Owners' Rights and Disputes
PropertyThis page sits within Litigation & Arbitration. Back to personal injury. Στα ελληνικά.